1. Scope and data controller
Easy Claim Sdn Bhd (Reg No: 202501040466 (1641875-W)) is the data controller responsible for personal data described in this policy. This policy applies to visitors to this website and people who contact us about our business, services, partnerships or careers.
Client engagements and the handling of medical or claims information may be governed by additional notices, contractual terms and documented instructions appropriate to those services.
2. Personal data we may collect
Depending on how you interact with us, we may collect:
- identity and contact information, such as your name, work email address and telephone number;
- professional information, such as your organisation, role and area of interest;
- communications and enquiry details that you choose to provide;
- recruitment information where you enquire about a career opportunity; and
- technical information generated when the website is requested, such as IP address, device or browser type, request time and security logs.
The website's public forms currently do not transmit information to Easy Claim. Information is received only when a working submission service is enabled and a form is successfully submitted, or when you contact us directly, such as by email.
3. How we use personal data
We may use personal data, as permitted by applicable law, to:
- respond to enquiries and communicate with you;
- assess potential client, supplier, partnership or employment relationships;
- provide, administer and improve our services and website;
- protect the security, availability and integrity of our systems;
- maintain business, compliance and audit records; and
- meet legal, regulatory and contractual obligations.
Where consent is required, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out lawfully and may affect our ability to respond or provide a requested service.
4. Cookies and website services
At the date of this policy, Easy Claim does not use advertising or analytics cookies on this website. The site is hosted through Cloudflare Pages and loads fonts and icons from third-party content-delivery services. Those providers may receive technical request information, including an IP address and browser details, when their resources are loaded.
If we introduce analytics, advertising cookies or other materially different tracking, we will update this policy and implement any notice or consent mechanism required by law.
5. Disclosure and service providers
We may disclose relevant personal data to:
- hosting, security, email, communications and other technology providers acting for us;
- professional advisers, auditors, insurers and prospective transaction parties under appropriate confidentiality arrangements;
- regulators, courts, law-enforcement agencies or other authorities where required or permitted by law; and
- another organisation in connection with a proposed or completed restructuring, merger, acquisition or transfer of business, subject to appropriate safeguards.
We do not sell personal data.
6. International processing
Some service providers may process or store information outside Malaysia. Where personal data is transferred internationally, we will take steps required by applicable law to ensure an appropriate level of protection and limit processing to authorised purposes.
7. Security and retention
We use reasonable organisational, physical and technical measures appropriate to the nature of the information and the risks involved. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
We retain personal data only for as long as reasonably needed for the purposes described in this policy, to meet contractual or legal requirements, or to establish, exercise or defend legal claims. Data is then securely deleted, destroyed or anonymised where appropriate.
8. Your choices and rights
Subject to the Personal Data Protection Act 2010 and applicable exceptions, you may request access to or correction of your personal data, withdraw consent where processing relies on consent, and ask us to stop direct-marketing communications. We may need to verify your identity before responding.
To make a request or raise a privacy concern, contact enquiries@easyclaim.tech. You may also contact Malaysia's Personal Data Protection Commissioner regarding concerns within its jurisdiction.
9. Updates to this policy
We may update this policy to reflect changes in our practices, services or legal obligations. The current version will be published here with its effective date.